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Refund Policy
WE HAVE A 14 WORKING DAY RETURN POLICY, WHICH MEANS YOU HAVE 14 WORKING DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN.
Please download and print this PDF form
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the invoice or proof of purchase.
- You must pay for any return delivery costs, except where we have sent a different part number to the one ordered or the item is defective.
- EBC Brake Shop is not responsible for any additional costs as a result of a faulty product.
- Products must be returned at your cost and in a re-sale able condition.
- EBC PDK (Pad & Disc Kits) need to be returned as a complete order in any event. We cannot accept returns of just pads or discs independently.
- This does not affect your statutory rights.
To start a return, you can contact us at sales@ebcbrakeshop.co.uk Please note that returns will need to be sent to the following address: EBC Brake Shop, 40 Huxley Close, Park Farm IND EST, Wellingborough, Northamptonshire, NN8 6AB, United Kingdom. All returns will need to be supplied with the EBC Brake Shop returns form.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@ebcbrakeshop.couk
PLEASE NOTE: ON ALL CANCELLED ORDERS BECAUSE OF THE ITEMS NO LONGER BEING WANTED WILL INCUR A 2.5% CANCELLATION CHARGE.
This charge does not apply to cancellations when the items were:
· Unknowingly out of stock.
· Warranty refund.
This Charges does apply on cancellations:
· The items are no longer wanted.
· Ordered incorrectly and do not want the correct parts.
· Re-stocking and re-packaging fee
A ‘re-stocking’ charge of 2.5% will made to cover to the costs of administration and labour in ‘re-stocking’ of goods, we will remove this amount from the refund when it is processed. The ‘re-stocking’ fee is charged on everything other then EBC Brake Shop made an error.
In addition to the administration charge there is also a ‘re-boxing’ charge of £10.00+VAT for products returned to us with a damaged box, this includes tape and labels straight onto the box, a simple way to avoid this is to protect the box with packaging or place itself in a shipping box.
If you have any questions about returns, simply contact us at: sales@ebcbrakeshop.co.uk
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like special order items (you will be notified of this when you purchase the item) We also do not accept returns for hazardous materials, such a brake fluid. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We can also offer exchanges instead of a refund you can arrange this with the team when contacting us about the return.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@ebcbrakeshop.co.uk
PLEASE NOTE
Please note we do not cover garage fees or labour charges for incorrect items, although we do our best to ensure all information is correct and products received are also correct for your vehicle, it is the customers responsibility to check this before installation. We provide sizes, imagery and compatibility to help cross reference this on our website, for any queries regarding this please do contact sales@ebcbrakeshop.co.uk.
Warranty
AUTOMOTIVE DISC BRAKE PADS
The EBC Brakes warranty covers defects in materials or workmanship only. Warranty is for replacement of similar product or refund of purchase value only excluding all labour and ancillary charges such as vehicle towing, fitting, inconvenience, purchasing of other manufacturers products and is good for a period of twelve months from date of purchase or 10,000 miles of highway use. Proof of mileage will be required.
Warranty is invalid if the product is used for taxi/hire car, racing, rally, drifting, track day experience driving, or any other form of competition. There is absolutely no warranty on any EBC product for race use. Warranty does not cover brake noise or normal wear and tear. Some brake pad systems cause pads to wear faster than others. Drivers/users must assess the performance and durability of EBC Brakes products themselves if any EBC product is to be used in racing.
AUTOMOTIVE DISC BRAKE ROTORS
Warranty is for replacement of similar product or refund of purchase value only excluding all labour and ancillary charges such as vehicle towing, fitting, inconvenience, purchasing of other manufacturers products and is valid for a period of six months from date of purchase or 10,000 miles of highway use. Warranty is invalid if the product is used for racing, rally, drifting, track day experience driving, or any other form of competition. There is absolutely no warranty on any EBC product for race use. Drivers/users must assess the performance and durability of EBC Brakes products themselves if any EBC product is to be used in racing.
No warranty is offered for brake vibration suffered due to uneven rotor thickness wear after incorrect installation of brake rotors. It is commonly known in the brake rotor business that accurate mounting and checking of runout on brake rotors is paramount at installation and in spite of necessary warnings many mechanics still see fit to ignore this warning and make no effort whatsoever to check rotor runout. This leads to brake vibration in the 3-5,000 miles lifetime period and is not a warrantable condition. The solution for vibration at this stage is to have the rotors turned or replaced and to thoroughly clean the mounting flange on the vehicle and carefully check for runout before returning the vehicle to service use.
HOW TO PROCEED WITH A WARRANTY CLAIM
Please contact us through Email on sales@ebcbrakeshop.co.uk and inform us of the problem, we can then start the warranty process. A proof of purchase receipt showing the date of purchase and mileage installed, endorsed by an independent mechanic who fitted the parts or a store staff member who sold you the parts will be required to be returned with all of the products purchased. To enable your vehicle to be used whilst your warranty claim is considered, should you need to purchase replacement parts this must be done by purchasing the parts from EBC themselves. In the event of a successful compensation award, we will refund the credit card that you used to buy the replacement parts in full or part depending on the nature of the claim. EBC Brakes reserves the right to make full or partial compensation at its sole discretion depending upon the condition and mileage used of the returned suspect parts. For example, if you have used the product for several thousand miles and the defect is noticed, only a partial compensation may be offered.
